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Primary Contact
Email: info@datreno.space
Purpose: General inquiries, support, feedback
Hours: Mon-Fri, 9:00-18:00 GMT+3
Direct Line
Reach the Team Behind the Platform
Whether you're a player with feedback, a developer with a partnership proposal, or a press member seeking information, our Istanbul-based team is ready to engage. We prioritize clear, efficient communication to keep the datreno.space ecosystem thriving for the Turkish gaming community.
Response Time
Primary email: 12-hour target
Tech support: 24-hour escalation
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Partnerships
Email: partners@datreno.space
Purpose: App distribution, developer relations
Response: Detailed review within 5 business days
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Press & Media
Email: info@datreno.space
Request: Media kit (2.4 MB PDF)
Handles: @datreno.space (Twitter, LinkedIn)
Communication Constraints
- • Phone support is reserved for critical platform outages only. Please use email for all other queries.
- • For app submission, use the developer portal. Email submissions are not reviewed.
- • Personal data requests must be submitted through your datreno.space account dashboard for verification.
- • Language support: Primary correspondence in English and Turkish. Response quality is equivalent.
Navigating to Our Istanbul Hub
Our operations are grounded in the vibrant heart of Istanbul, providing a strategic base to serve the Turkish gaming market. While we function as a digital platform, our physical presence ensures accountability and deep cultural integration.
Address
İstiklal Caddesi No: 123
Beyoğlu, İstanbul
34435, Türkiye
Getting There
Metro: Şişhane Station (M2 Line) - 5 min walk
Bus: Routes 46T, 55T, 65T stop at Tünel
Parking: Asmalı Mescit Garage (Recommended)
Visit Protocol
Office visits are by appointment only. This ensures we can dedicate the right team members to your inquiry and maintain security protocols. Please schedule at least 24 hours in advance via email. All meetings will be held in our private conference space.
Map View
Pin represents general area. Exact location provided upon appointment.
Common Inquiries
Quick answers to the questions we receive most. If your query isn't listed here, our primary contact channels are always open.
How do I submit my indie game?
Use the developer portal. Manual email submissions are not reviewed. We conduct triage every Tuesday.
What's the revenue share model?
Standard split is 70% to developer / 30% to datreno. Custom terms are negotiable for exclusive titles.
Is the platform available globally?
Currently focused on the Turkish market. Global expansion is planned for late 2025, pending infrastructure review.
How is user data protected?
All data is stored on EU-compliant servers in Frankfurt. See our Privacy Policy for details.
Can I delete my account?
Yes. You can request account deletion via your settings. Data purge is initiated immediately and completes within 30 days.
What's the support response time?
12-hour target for primary email. Complex technical issues are escalated to engineering with a 24-hour resolution window.
Decision Lens: When to Use Which Channel
1.
Technical Issue / Bug Report
Use email to info@datreno.space with device logs. Avoid phone for non-critical issues.
2.
Partnership Proposal
Route to partners@datreno.space. Include market data and app metrics. Response timeline: 5 business days.
3.
Platform-Wide Outage
Call +90 212 555 7890 (Mon-Fri, 9-18). All other times, use email for logging. Status page updates are prioritized.
Trade-off Note
Choosing a contact method involves a trade-off between response speed and issue complexity. Immediate channels (phone) are constrained to critical operational failures. Complex issues require detailed written logs for effective engineering analysis.
Glossary of Terms
Triaging
Our support team categorizes emails by urgency and technical depth. Not all issues enter the engineering queue immediately.
Partner Portal
The exclusive web interface for developers. Submission via email is ignored; we do not review .apk/.ipa files sent as attachments.
EU-Compliant Servers
Our user data resides in Frankfurt, Germany. This meets GDPR standards for EU/EEA users and exceeds Turkish data protection norms.
Escalation
When support cannot resolve an issue, it moves to our engineering team. This adds time but ensures root-cause analysis.
"We built datreno.space to champion Turkish indie developers on a global stage."
— Elif Kaya, Founder
The datreno.space Ethos
Rooted in Istanbul, Built for Gamers
Our identity is inseparable from our Turkish foundation. All servers are physically located in Turkey, ensuring low latency for local players and compliance with national data frameworks.
We curate quality, ensure performance, and build a trusted ecosystem. Every contact point, from support to partnerships, is handled by our team in Beyoğlu.
Your feedback doesn't just solve a ticket—it shapes our product roadmap. We are listening.